Day in the life of…
Find out more about what it is like being a Service Delivery Co-ordinator at Axil.
Name
Megan Spencer
Job Title
Service Delivery
Co-ordinator (Key Accounts)
Department
Service Delivery
years at Axil
4
Q&A: Service Delivery Co-ordinator
Find out more about what it is like being a Service Delivery Co-ordinator at Axil.
My key responsibilities are to support the service delivery team wherever I can. I work alongside suppliers to ensure all customer accounts run smoothly and meet the customers’ needs.
I coordinate the service delivery team and ensure booking are on the system correctly to speed up the invoicing process.
- Day to day I receive emails from customers and create orders on our internal system, ENWIS. I am continuously communicating with suppliers and customers throughout the day.
- Throughout the week I am often chasing orders that have been made on previous days if we haven’t had a response.
I work alongside the invoicing and accounts departments here at Axil – we all need each other to make our jobs doable.
I enjoy dealing with customers and being the first point of contact for Axil.
- Fulfilling
- Challenging
- Diverse – no day is the same
- Take every day as it comes, as you never have a day that is the same.
- If you are struggling, ask! We wouldn’t want anyone to feel stuck.
- Appreciate the quiet days, as these don’t happen often.
“I am proud to work for Axil. We are all treated fairly, and we don’t feel as though there is a ‘hierarchy’ – nobody is treated differently depending on their job role.”
Megan Spencer
Service Delivery Co-ordinator
Meet our Service Delivery team
Helena Stevens
Systems Manager
Michelle Simpson
Service Delivery Team Lead
Sean Close
Contracts Co-ordinator
Megan Spencer
Service Delivery Co-ordinator: Key Accounts
Nicola Burr
Service Delivery Co-ordinator
Jack Taplin
Service delivery and Contracts Administrator
Adrienn Rill
Service Delivery Administrator
Charmaine Searle
Service Delivery Administrator
Kathy Warfield
Service Delivery Administrator
Sally Connor
Service Delivery Administrator
Amanda Burrows
Contract & Supplier Co-ordinator
Jenny Weaver
Service Delivery Administrator
Maddison Downs
Service Delivery Administrator
Charlene Mcilwain
Service Delivery Administrator
Nadine Gourlay
Service delivery administrator
Marta Mazurkiewicz
Service Delivery Administrator
Stephanie Brant
Service Delivery Administrator
