info@axil-is.com 01536 216 560
Arrange a Waste Audit

The Role

We are looking for an experienced and enthusiastic Administrator to join our expanding Service Delivery Team within our relaxed and friendly office in Cannock.

You will be working closely with our customers providing excellent customer service on a daily basis in a varied and growing role.

This job description is not intended to establish an exhaustive list of duties, but an outline of the duties expected.

Job Purpose

  • Service Delivery: This is a customer service function and will be the primary duty of this role. High levels of customer service are vital to Axil and a key to our success. This role is pivotal to ensuring our customers requirements are met.
  • Administration: Gathering collections data and processing through our systems in order to raise and pass for payment invoices.

Responsibilities

  • To be point of contact for customers throughout the scheduled waste and booking processes.
  • Provide end to end waste brokering / collection service, from; customer order through to confirmation of customer satisfaction following job completion.
  • Raise consignments for transfer of hazardous waste and print labels.
  • Aftersales care where necessary.
  • To develop positive customer relationships to ensure long term and repeat business.
  • Processing daily orders from customers received via email or telephone.
  • Co-ordinate the collection of waste from customer locations.
  • Gather supplier collection data.
  • Gather supplier collection data.
  • Process data through our systems.
  • Assist the team with scanning, filling and checking of paperwork

Key Success Factors

  • High customer satisfaction gained from exceptional customer service.
  • Collections requests processed timely and in accordance with customer requirements.
  • Data managed quickly and correctly; attention to detail is paramount.

Apply today

telephone 01536 216560 email recruitment@axil-is.com

This job description is not intended to establish an exhaustive list of duties, but an outline of the duties expected.

Complete the form and attach your CV and a member of our HR team will be in touch.

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