National Apprenticeship Week: Service Delivery Administrator

We’re celebrating National Apprenticeship Week 2023 and giving you an insight into our Apprentice’s here at Axil and the work that they do behind the senses with QA. QA’s apprenticeships range from level 3 through to a university accredited Bachelor’s or Master’s degree, meaning they can be suitable for individuals at every step of the career ladder. There are no age limits to become an apprentice.

Service Delivery Administrator level 3

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Chloe Curtin

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Job title

Service Delivery Administrator

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Apprenticeship length

15 months

Chloe Curtin, who works as a Service Delivery Administrator Apprentice for Axil Integrated services describes her apprenticeship journey so far, how she got there, the balance between workload and assignments and what valuable skills she has learnt along the way.

Apprenticeship Q&A

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1. Tell us a little about yourself and your role within Axil-IS?

I began my journey with Axil in July 2022 as I enrolled on a business administration apprenticeship with Bedford college. Before taking on this role I held no experience of working in the waste industry or in an office environment, however I am really enjoying the experience.

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2. Why did you choose an apprenticeship?

There are so many advantages to this opportunity that will help me develop new hands-on skills through experience within the workplace which will benefit me throughout my career.

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3. How have you found the experience so far?

I had been involved with various customer service roles but not in a professional environment. I’ve met so many wonderful people all who are excited and eager to teach me new things.

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4. How are you finding the balance between the apprenticeship work and your actual role?

Balancing my apprenticeship workload and assignments alongside my actual job role has been a breeze as my manager allows me to work on tasks while I’m in the office and is supportive with my assignments. I have 6 week reviews with both my assessor and manager to discuss my progress of the course and training in the work place and job satisfaction. These teams’ meetings are a great opportunity for me to ask any questions to my assessor or manager regarding the workload or my wellbeing.

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5. What are the pros of being an apprentice?

There are various valuable skills I have learnt from this role already as every day is bringing new challenges. I am being guided by multiple colleagues who are all excellent at assisting me with training and completing my work.

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6. Where do you see your career going in the future? Do you think your apprenticeship is going to aid this?

Without my apprenticeship I wouldn’t have known how to enter this industry or job role. I’m grateful the supportive team here at Axil and I look forward to continuing working here after achieving my apprenticeship qualification.

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7. Would you recommend an apprenticeship to others?

I would absolutely recommend taking on an apprenticeship if you’re looking to step into a new role but lack the knowledge or experience for the industry.


Look more into the roles we have at Axil by experiencing a day in the life with one of our employees below.

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